Client Services Manager (Home Health / Private Duty)

Job Description:

Do you desire to work for a company where its team members have rated it "A Great Place to Work" and where you can make a difference in a senior’s life? Then check out this opportunity!

Cascades Verdae and Live Long Well Care care about the individuals who serve our members and is seeking qualified individuals who truly desire to work in a team environment helping others.

You can start the New Year with a new job or advance your career.

Live Long Well Care, our Home Health / Private Duty division is now accepting applications for a Client Services Manager.

This position represents the Agency as a frontline customer service liaison between patient/clients, caregivers, the Regional Client Services Manager (CSM) and the Executive Director. Works under the direction of the Regional CSM and in coordination to support daily operations of payroll and billing processes, customer support, personnel file and medical records maintenance. This position is also responsible for marketing Home Care services.

Experience and Skills:

A. Education
- High school diploma or GED required.
- College or University degree desired.
- Equivalent experience if no degree.

B. Direct Previous Experience
- 2 or more years of experience working in home care desired.
-2 or more years of experience in a marketing or operations role in home care desired.
- 2 or more years of scheduling experience desired.
- 2 or more years of experience in a customer facing position.
- Must have a valid driver’s license and satisfactory driving record as specified by the Company and by the Company’s automobile insurance carrier.
- Must present self in a highly professional manner and appearance.

C. Skills:
- Proficient computer skills in Microsoft Office (Word, Excel, Outlook) plus the willingness to learn other computer programs if required.
- Ability to work with minimal supervision.
- Must be detail-oriented and be able to work with numbers with a high degree of proficiency.
- Must conduct all business with a professional manner, with a high level of confidentiality and perform under various time-sensitive or stressful situations.

D. Abilities:
- Work indoors for the majority of the work day (fluorescent lights, HVAC system, carpeted and linoleum flooring, normal office noise levels).
- Climb up to two flights of stairs occasionally.
- Lift objects of 25 pounds or less over the head.
- Move objects of 40 pounds or less.
- Stand or walk for extended periods.
- Respond to medical emergencies on a rare occasion.
- Assist with emergency plan if necessary

Benefits

Medical, Dental, Vision Insurance (Full-Time Team Members Only)

Wellness Program (Full-Time Team Members Only)

Flexible PTO Options

PTO Cash Out

Generous PTO Program

Daily Pay

401(k) with Company Match

Education Investment Scholarship Program

Promotion/Training/Advancement Opportunities

Emergency Loan